Refund Policy

Refund & Cancellation Policy

Last Updated: September 18, 2026

Welcome to Thor Infotech. This Refund & Cancellation Policy explains the terms applicable to purchases made through our website:

Please read this policy carefully before purchasing any digital product from our website.

1. Digital Products

Thor Infotech primarily sells digital products such as:

  • Mobile App Source Code
  • Website Source Code
  • WordPress Themes
  • PHP Scripts
  • Flutter Projects
  • Laravel Projects
  • Admin Panels
  • Database Files
  • Software Projects
  • Other downloadable digital resources

Since digital products can be accessed, downloaded, copied and used electronically, they cannot be returned like physical products.

2. General Refund Policy

All digital product purchases are generally non-refundable once the product has been delivered, accessed or downloaded.

Before making a purchase, customers are advised to carefully review the product description, features, screenshots, demo information and other available details.

By completing a purchase, you acknowledge that you understand the digital nature of the product and agree to this Refund Policy.

3. Situations Where a Refund May Be Considered

A refund may be considered in the following genuine situations:

Duplicate Payment

If you have accidentally paid for the same order more than once due to a payment or technical error, we may process a refund for the duplicate transaction after verification.

Product Not Delivered

If payment has been successfully completed but the purchased product or download/access details have not been delivered, please contact us. We will first attempt to provide the product or correct the delivery issue.

If we are unable to deliver the purchased product, a refund may be considered.

Major Product Mismatch

If the delivered product is materially different from the product description shown on our website, please contact us with the relevant order details. We will investigate the issue and may provide a correction, replacement or refund where appropriate.

Corrupted or Unusable Files

If the delivered files are genuinely corrupted or technically unusable and we are unable to provide a working replacement, a refund may be considered after verification.

4. Non-Refundable Situations

Refunds will generally not be provided for:

  • Change of mind after purchase
  • Selecting the wrong product
  • Failure to read the product description before purchasing
  • Product not meeting personal expectations when it matches the description
  • Lack of technical knowledge or development experience
  • Compatibility issues caused by unsupported software, server configuration, device or environment
  • Problems caused by modifications made by the customer or a third party
  • Issues caused by external services, APIs, hosting providers, payment providers or third-party software
  • Requests made after the source code has been downloaded or accessed, except where a valid refund circumstance applies
  • Requesting a refund because the customer no longer requires the product
  • Resale, redistribution or unauthorized sharing of the purchased source code

5. Downloaded or Accessed Products

Once a customer has received, accessed or downloaded a digital product, the product is considered delivered.

Because digital files cannot be physically returned, refunds are generally not available after successful delivery or download.

However, genuine cases such as duplicate payment, non-delivery or a verified major technical issue may still be reviewed.

6. Technical Support

If you experience a technical problem with a purchased product, please contact us before requesting a refund.

Our team may attempt to resolve the issue by providing:

  • Installation guidance
  • Configuration assistance
  • Updated or corrected files where applicable
  • Download assistance
  • Documentation or setup instructions
  • Other reasonable technical assistance

Technical support does not mean that custom development or customization is included unless specifically stated on the product page or agreed separately.

7. Refund Request Process

To request a refund review, contact us at:

Email: thorinfotech.com@gmail.com

Please include:

  • Order ID
  • Transaction/payment ID
  • Product name
  • Date of purchase
  • Email/phone number used during purchase
  • Description of the issue
  • Relevant screenshots or error information, if applicable

Providing complete information helps us review your request faster.

8. Refund Processing

If a refund is approved, it will normally be processed through the original payment method or through the applicable payment provider.

The time required for the refunded amount to appear in your account may depend on the payment gateway, bank or financial institution.

9. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, customers are requested to contact Thor Infotech so that we can investigate and resolve the issue.

Fraudulent, misleading or unauthorized claims may be investigated using available order, payment and delivery records.

10. Product License and Unauthorized Distribution

Purchasing a source code product does not automatically transfer ownership of the original intellectual property to the customer.

Unless explicitly permitted by the applicable product license, customers must not:

  • Resell the original source code
  • Redistribute the source code
  • Upload the source code to public websites
  • Share download links publicly
  • Claim Thor Infotech’s original code as their own
  • Distribute purchased files to third parties without authorization

Any applicable product-specific license terms will take precedence where expressly stated.

11. Policy Changes

Thor Infotech reserves the right to update or modify this Refund & Cancellation Policy when necessary.

Any updated policy will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us:

Thor Infotech
Website: https://shop.thorinfotech.com
Email: thorinfotech.com@gmail.com

We recommend contacting us before purchasing if you are unsure whether a particular digital product is suitable for your requirements.